Support

Frequently Asked Questions

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Go to the Contact Us menu on the website and use one of the forms to reach out to us!
Absolutely! Please go to the Contact Us page and use the Company Info / Business Development form to reach out to us!
Absolutely! Please visit our Contact Us page and use the Company Info / Partnership form to reach out to us. We’ll get back to you as soon as possible!
Scroll down from this page (Support Page) and use the Support contact form to send us details of your issue.
Absolutely! Go to our Suggestion Box and send us feedback. We love to hear ideas from our customers.
Absolutely! We take privacy and security seriously. Please check our Privacy Policy to see how we take care of your sensitive data.
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Please visit our Contact Us page and fill out the Company Info/Partnership form and we’ll reach out to you as soon as possible!
We love partnering with authors and publishers!  Please use the Company Info/Partnership form on our Contact Us page to reach out and we’ll get back to you as soon as possible!
You must use the MojiBooks app on an iOS device or Android device to create a Moji. Please download the app and use the camera on your tablet or phone to create a Moji.
MojiBooks includes a free trial where you can access some of the books on our platform. After the free trial is over you will not be able to access any books. To have unlimited access to all of our books please subscribe to MojiBooks Premium.
Try taking a picture in a shaded area with a solid background. For example, do not take a picture with a bright light or the sun visible behind you. If you have black hair do not take a picture behind a black wall. Contrast helps our setup wizard crop out your background accurately.
Select a book and choose your desired Moji for each character in the story. The book cover preview will show your Moji’s face for each character selected. Once completed, tap the book cover to share or download the book cover.
oSelect a book. Under Narrator Settings tap “Record your own narration.” Follow the instructions on the screen to record your own narration of the book. When your child reads the book they must select your narration as the Narrator for it to use your narration when they read the book.
Yes, after you have selected a book, under Personalization Settings, check or uncheck “Replace names with Moji names” or “Replace faces with Moji faces.”
We are working on that and will hopefully have news on that front soon. If this is a feature you would like please use the Contact Us page to let us know that you want this. This will help us speed things up by dedicated more resources to this feature.
The Free Trial allows your to download and share Moji Stickers with MojiBooks watermarks. Subscribe to MojiBooks Premium to access Moji Stickers without watermarks.
With a MojiBooks Premium subscription you will have the ability to create up to 15 Mojis! The free trial only allows the creation of 1 Moji.
Plesae use the Contact Us page to request for more stories of a certain title. This will allow us to dedicate more resources towards this.
Please use the Support Page contact form to let us know about any account related issues or technical issues,
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Absolutely! After you select a category and enter the game setup menu there is a settings icon that looks like a gear on the top right corner. Tap that to find settings for each game. The settings menu can also be accessed during the game on the bottom right corner.
Absolutely!  We love hearing from our customers and their needs.  Please visit our Suggestion Box submit a content suggestion.
From the title screen tap on the play button to take you to the Select a Category menu. At the top of the menu is a button that says “Create Your Own.” A prompt will appear asking you to enter your birth year to make sure you are not a child accessing this menu. On the top right corner tap on the “+” button and create a name for your new category of cards. You can also upload a custom icon for this category. Next, tap no the “+” button on the top right corner to create cards for this new category. Once you are in the New Card menu, enter a label for the card, for example Mom. Then tap on the pencil icon on the image box on the right side of the menu to add an image for the card. In the Edit Image menu tap the browse photos icon on the top left side of the image box. Next, select an image from your mobile device for this corresponding card, for example a picture of Mom. After resizing the image, tap on Done. At this point you can choose to use an automated voice for the card or you can record your own. To record your own, check the box next to Record your own and tap the microphone icon to start recording. Speak loud and clear. When you are done tap ADD and you’re all set. Repeat these steps for additional cards and then tap SAVE to save the new custom category. Tap the back arrow on the top left to go back to the “Select a Category” menu and scroll down to find your new custom category.
Nope! With a subscription, all of your personalized content is stored on the Smushy Dushy cloud and will be transfered to any device you use. Just make sure you log in with the same credentials each time.
No.  You do not need a subscription to play.  However to maximize the learning experience for your child a subscription is highly recommended to unlock all the features of the app.  These features include:
  • Access to all game sizes and number of cards
  • Unlimited number/letter tracing
  • Frequent updates of curated categories
  • Cloud storage of personalized content (accessible from any device)

First try to reinstall the app.  Don’t worry, if you have a subscription your data is all stored on our cloud and will not be deleted.  You’ll be able to access all of it again once you reinstall the app and login using the same credentials.

After the app reinstalls, try the game again to see if the issues is resolved.  

If that does not resolve the issue, go to our Support Page to check the FAQ for additional suggestions.  If you can’t find anything there, use the form on the Support Page to submit a Support ticket and we’ll look into for you.

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Absolutely! After you select a category and enter the game setup menu there is a settings icon that looks like a gear on the top right corner. Tap that to find settings for each game. The settings menu can also be accessed during the game on the bottom right corner.

Absolutely!  We love hearing from our customers and their needs.  Please visit our Suggestion Box to submit a content suggestion

From the title screen tap on the play button to take you to the Select a Category menu. At the top left corner of the menu is a button that says “Create Your Own.” A prompt will appear asking you to enter your birth year to make sure you are not a child accessing this menu. On the top right corner tap on the “+” button and create a name for your new category of cards. You can also upload a custom icon and choose a background color for this category. Next, tap no the “+” button on the top right corner to create cards for this new category. Once you are in the New Card menu, enter an English label for the card, for example Grandpa. Next, tap the “Translate” button next to the card label. This should automatically fill the rest of the fields with the proper translation of the English label to the new language. Then tap on the pencil icon on the image box on the right side of the menu to add an image for the card. In the Edit Image menu tap the browse photos icon on the top left side of the image box. Next, select an image from your mobile device for this corresponding card, for example a picture of Grandpa. After resizing the image, tap on Done. At this point you can choose to use an automated voice for the card or you can record your own. To record your own, check the box next to Record your own and tap the microphone icon to start recording. Speak loud and clear. When you are done tap ADD and you’re all set. Repeat these steps for additional cards and then tap SAVE to save the new custom category. Tap the back arrow on the top left to go back to the “Select a Category” menu and scroll down to find your new custom category.
Absolutely! When creating your own card, enter your own language character and details without using the TRANSLATE button. For example, you can use your browser and go to a translation website (like translate.google.com) and copy and paste the data over to our app.
Since there are many different ways of saying specific words in a language we may sometimes use one that is not the desired use by the user. Simply enter your own character and details instead without using the “Translate” button in the create your own card menu in this case.
If you are using an Android device (mostly happens on Samsung devices) you may be using the wrong Text to Speech engine on your device. Open the Settings app on your Android device. Select Accessibility, then Text-to-Speech output. Choose Google TTS.
Nope! With a subscription, all of your personalized content is stored on the Smushy Dushy cloud and will be transfered to any device you use. Just make sure you log in with the same credentials each time.
No.  You do not need a subscription to play.  However to maximize the learning experience for your child a subscription is highly recommended to unlock all the features of the app.  These features include:
  • Access to all game sizes and number of cards
  • Unlimited number/letter tracing
  • Frequent updates of curated categories
  • Cloud storage of personalized content (accessible from any device)

First try to reinstall the app.  Don’t worry, if you have a subscription your data is all stored on our cloud and will not be deleted.  You’ll be able to access all of it again once you reinstall the app and login using the same credentials.  After the app reinstalls, try the game again to see if the issues is resolved.  

If that does not resolve the issue, go to our Support Page to check the FAQ for additional suggestions.  If you can’t find anything there, use the form on the Support Page to submit a Support ticket and we’ll look into for you. 

Need More Help? Ask Us.

For comments and suggestions on game features and content please visit our Suggestion Box.

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